Privacy Policy
Calm Dental Pte Ltd collects and handles personal data in accordance with Singapore’s Personal Data Protection Act (PDPA) and our professional obligations of medical confidentiality.
What we collect
Your name, contact details, NRIC or FIN where required for subsidy claims, medical and dental history, clinical records, images, scans and radiographs, and records of payment.
Why we collect it
To provide dental treatment, to keep the clinical records we are professionally required to keep, to process MediSave, CHAS and insurance claims where applicable, to contact you about your appointments, and to meet legal and regulatory obligations.
Appointment requests made through this website
Information you submit through the appointment request form is sent to the clinic by email and is used only to arrange your appointment. To deliver that email we use Resend, an email service provider based in the United States, so your form submission passes through their systems in transit. They process it on our instructions only and do not use it for their own purposes. A copy is retained in our own systems for up to six months so that a request is not lost if an email fails to arrive, and is then deleted automatically. If you would rather not submit health information through a website form, please WhatsApp or telephone us instead. It is not used for marketing and is not shared with third parties for their own purposes.
Website analytics
We use Google Analytics to see how people find and move around this website — which pages get read, which questions bring people here, and whether anything is hard to find. It tells us about pages rather than patients: it records browsing on this website only, and is entirely separate from your clinical records and from anything you send us through the appointment form. Google processes it on our behalf, and we have switched off the settings that would let a visit here feed Google’s advertising or follow you around other websites. Analytics works using cookies, which are small files your browser stores. Every current browser can block them, and this website works exactly the same if you do.
Who we share it with
Only where necessary: dental laboratories and specialists involved in your treatment, the Ministry of Health and CPF Board for subsidy and MediSave claims, your insurer where you have asked us to claim, and our IT and payment providers under confidentiality obligations. We do not sell personal data.
How long we keep it
Clinical records are retained for the minimum periods required of dental practitioners in Singapore, and longer where there is a clinical reason.
Your rights
You may ask what personal data we hold about you, ask us to correct it, or withdraw consent for non-essential uses. Write to contact@calmdental.sg or call 6443 9509.
Contact
Data Protection Officer, Calm Dental Pte Ltd, #02-21, 9 Raffles Boulevard, Singapore 039596. contact@calmdental.sg